Responsible Gaming at rk99 — Play Smart, Stay in Control
rk99 believes that gambling should always be an enjoyable form of entertainment — never a source of stress or financial hardship. Our responsible gaming framework gives every player the tools they need to stay in control of their betting activity at all times.
Player Protection Tools
Built-In Responsible Gaming Tools
rk99 provides a comprehensive set of player protection features. All tools are available through your account settings and take effect immediately upon activation. No waiting period, no friction.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you deposit into your rk99 account. Once the limit is reached, no further deposits are accepted until the period resets. You can reduce a limit immediately; increases take 72 hours to take effect — a deliberate cooling-off buffer.
Session Time Limits
Define a maximum session duration after which you will be automatically logged out of rk99. Session reminders can also be enabled to notify you every 30, 60, or 90 minutes while you are actively playing. Keeping track of time is one of the simplest ways to maintain healthy gambling habits.
Time-Out / Cool-Off
Need a short break? Activate a time-out period of 24 hours, 7 days, 30 days, or a custom duration. During a time-out your account is temporarily suspended — you cannot log in, deposit, or place bets. The time-out cannot be reversed early, giving you genuine breathing room.
Self-Exclusion
For players who feel they need a longer break, rk99 offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent. A self-excluded account is fully deactivated. rk99 will also suppress any promotional communications for the duration of your self-exclusion. Contact [email protected] to activate.
Loss Limits
Set a ceiling on how much you are willing to lose in a given day, week, or month. Once your net losses reach that ceiling, rk99 will prevent further betting activity for the remainder of the period. This tool is especially useful for players who want a hard financial safety net during each session.
Reality Checks
Enable pop-up reality check notifications that appear at regular intervals — every 15, 30, or 60 minutes — showing you exactly how long you have been playing and your net session result. These brief prompts help you stay aware of your activity and make conscious choices about continuing or stopping.
Know the Signs
Warning Signs of Problem Gambling
Gambling becomes a problem when it stops being fun and starts negatively affecting your finances, relationships, mental health, or daily responsibilities. Recognising the warning signs early is the first step toward regaining control.
If you identify with two or more of the signs listed here, we strongly encourage you to use rk99's responsible gaming tools immediately and consider reaching out to a support professional. Our team at [email protected] is also available around the clock.
Chasing Losses
Continuing to gamble in an attempt to win back money you have already lost — often placing larger bets than originally planned to recover deficits faster.
Losing Track of Time
Regularly spending more time gambling than you intended, or finding that gambling sessions frequently run much longer than planned without you noticing.
Neglecting Responsibilities
Missing work, family commitments, or social engagements because of gambling, or feeling irritable and distracted when you are unable to access gambling.
Borrowing Money to Gamble
Borrowing money from friends, family, or financial institutions specifically to fund gambling activity, or using money set aside for essential expenses like rent, food, or utilities.
Hiding Gambling Activity
Concealing the extent of your gambling from people close to you, feeling the need to be secretive about your deposits, withdrawals, or the amount of time spent on the platform.
Gambling to Escape Problems
Using gambling as a way to cope with stress, anxiety, depression, loneliness, or other personal difficulties rather than as a recreational entertainment activity.
Self-Assessment
Ask Yourself These Eight Questions
Answer honestly. If you answer "Yes" to three or more of the following questions, we recommend using rk99's responsible gaming tools and seeking independent support.
Have you ever bet more money than you could comfortably afford to lose?
Have you ever gambled to try to win back money you had previously lost?
Has gambling ever caused arguments or tension between you and a family member or close friend?
Have you ever skipped work, study, or an important commitment in order to gamble?
Have you ever hidden the extent of your gambling activity — or your winnings and losses — from someone close to you?
Have you ever borrowed money, sold possessions, or used essential household funds in order to gamble?
Do you feel restless, anxious, or irritable when you try to reduce or stop gambling?
Have you ever gambled as a way to escape personal problems, stress, or uncomfortable emotions?
If you answered "Yes" to three or more questions: Please use the responsible gaming tools in your rk99 account settings immediately — activate a deposit limit or time-out as a first step — and consider reaching out to a professional support organisation. You can also email rk99 support directly at [email protected].
Step-by-Step Guide
How to Activate Responsible Gaming Tools
All rk99 responsible gaming tools are accessible directly from your player account. No lengthy verification process is required — you can set limits and activate protections in under two minutes.
For self-exclusion requests or account closures, our 24/7 support team is available via email at [email protected] and will process your request with the highest priority.
Log In to Your rk99 Account
Visit rk99.im and log in using your registered username and password. If you have forgotten your credentials, use the account recovery option on the login page. All responsible gaming tools are housed inside the authenticated account area.
Navigate to Account Settings
Once logged in, click your profile icon in the top right corner and select "Account Settings" from the dropdown menu. This is the central hub for all personal settings, security options, and responsible gaming controls.
Open the Responsible Gaming Tab
Inside Account Settings, select the "Responsible Gaming" tab. You will see clearly labelled sections for Deposit Limits, Loss Limits, Session Time Limits, Reality Checks, Time-Out, and Self-Exclusion.
Select and Configure Your Chosen Tool
Choose the tool that best fits your needs. Enter your preferred limit value or time period, review the summary, and confirm. Deposit limit reductions, time-outs, and self-exclusion requests take effect immediately. Limit increases require a 72-hour waiting period.
Contact Support if You Need Help
If you are unable to access your account, or if you need to activate a self-exclusion or account closure urgently, email our support team at [email protected] with the subject line "Responsible Gaming Request — [Your Username]". Our team is available 24/7 and will prioritise your request.
Need Help? We Are Here for You
rk99's dedicated support team is available around the clock, every day of the year, Bangladesh Standard Time (BST, UTC+6). Whether you need to activate a limit, discuss a concern about your gambling habits, or request an immediate self-exclusion, please reach out. There is no judgement — only support.
For urgent self-exclusion requests, email us with subject: "Self-Exclusion Request — [Your Username]". We process these requests within one hour.
21+ Age Policy
rk99 is strictly for players aged 21 and above. We verify player age during KYC and will close any account found to belong to an underage individual.
Account Security
Keep your rk99 account secure with a strong password and never share your login credentials. An unauthorised user betting on your account can seriously distort your limits and history.
Track Your Activity
Your rk99 account includes a full transaction history and session log. Reviewing your activity regularly is a healthy habit that keeps your gambling behaviour transparent to yourself.
External Resources
If you feel that gambling is seriously affecting your wellbeing, we encourage you to seek help from a qualified mental health or addiction support professional in your area of Bangladesh.
Play Responsibly — Enjoy rk99 on Your Own Terms
rk99 is here to offer entertainment, not pressure. Set your limits, play within your means, and explore everything our platform has to offer — from live cricket betting to 500+ certified casino games.
For adults aged 21 and above only. Please gamble responsibly.